Workshop Overview

This workshop uses a sample demo Sales Cloud environment with IDEAS unstructured data to simulate the agent experience.. This hands-on session will explore how Agentforce can facilitate case deflection and knowledge sharing to enhance the customer experience and productivity.

In this Hands-On Workshop, you will learn how Data Cloud is the foundation of the next-gen CRM through the following steps:

In this workshop, you will learn:

Steps	Exercise	Link
Exercise #0	Request a Workshop Environment	Exercise #0
Exercise #1	Reviewing Before Scenario	Exercise #1
Exercise #2	Grounding Agent with Our Data	Exercise #2
Exercise #3	Increase Agent Functionality	Exercise #3
Exercise #4	Supercharge the Agent	Exercise #4