Workshop Overview

Pronto is a food delivery company on a mission to help restaurants run better and help customers get faster, more reliable deliveries. In Salesforce, that work spans merchants and storefronts, customer identities, orders (in an external system), and support interactions—so a great assistant needs to both understand natural language and execute repeatable business workflows (like verification and refunds) with precision.

In this workshop, you will learn:

Steps	Exercise	Link
Exercise #0	Obtain and Setup your Org	Exercise #0
Exercise #1	Get Started with Agentforce	Exercise #1
Exercise #2	Extend Agents with Subagents and Actions	Exercise #2
Exercise #3	Ground a Prompt with Einstein Search	Exercise #3
Exercise #4	Power Agents with Unstructured Data	Exercise #4
Bonus Exercise	Create a Field Generation Template	Bonus Exercise