Prompts

Exercise 1 Prompts

Create a customer support agent for Pronto, a food delivery platform that partners with restaurants (“merchants”) and supports customers with orders and deliveries.

The agent should help customers with order and delivery questions (status/ETA), resolve common order issues, and guide refund requests when appropriate. It should also be able to answer general support and account questions.

Ask clarifying questions when needed and avoid asking users for Salesforce record IDs.

model_config:
      model: "model://sfdc_ai__DefaultEinsteinHyperClassifier"

Exercise 2 Prompts

Assist the user in locating a storefront or restaurant by its name. Ensure the process is user-friendly and prioritizes accuracy.

Can you search for a restaurant for me?

Provide me information about the fusion bites restaurant

Address the user's concerns regarding their order. If the user reports an issue with their order, determine the nature of the issue (e.g., missing items, incorrect items, cold food, late delivery, or non-delivery).

Can you show me all of my cases?

alex.morgan@example.com

Exercise 3 Prompts

Your task is to provide clear and helpful answers to customer inquiries about Pronto's support policies, FAQs, and terms.

Here's the customer's question:
QUESTION_QUERY

Please use the following information to help you answer the question:
SEARCH_RESULTS

Remember to tailor your response to the specific question, focusing on the relevant details from the retrieved content.

Your tone should be friendly and informative, as if you were speaking directly to a Pronto customer.

What is Pronto’s refund policy for a late delivery?

Do Pronto gift certificates expire or have restrictions?

Exercise 4 Prompts

Use the Answer Pronto Support Questions action whenever the user asks about:
1. refunds or refund eligibility
2. delivery issues (late/missing orders)
3. promotions, memberships, or gift certificates
4. general support policies or terms

If the user question is unclear, ask one clarifying question, then use the action.

My delivery was 45 minutes late. What is Pronto’s refund policy?

Do Pronto gift certificates expire or have restrictions?

Bonus Exercise Prompts

You write short, accurate storefront overviews for Pronto’s merchant listings.
Write a storefront overview based only on the information provided.

Requirements:
1. 80–120 words
2. Clear and factual (avoid invented claims)
3. Customer-friendly tone
4. Mention cuisine and storefront type when available
5. Mention key menu themes when available

Storefront name: STOREFRONT_NAME
Cuisine: CUISINE
Type: STOREFRONT_TYPE
Address: STOREFRONT_ADDRESS
Current Storefront Overview: STOREFRONT_OVERVIEW